Privacy Policy

Last Updated: November 1, 2023

CleanZen ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleanzenjapan.com or use our cleaning services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third parties.

1.1 Personal Information You Provide

We may collect the following types of personal information when you interact with us:

• Contact Information: Name, email address, postal address, phone number
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address (note: payment information is processed by our secure third-party payment processors)
• Service Information: Details about your home or office, cleaning preferences, access instructions, and other information needed to provide our services
• Communications: Content of messages you send to us, such as feedback, questions, or information provided to customer support

1.2 Information Collected Automatically

When you visit our website or use our services, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device information
• Usage Data: Pages viewed, time spent on pages, links clicked, and other actions taken on our website
• Location Information: General location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see our Cookie Policy section below)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners
• Service providers
• Social media platforms (if you interact with our social media accounts)
• Publicly available sources

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your service requests
• Communicate with you about your account, our services, promotions, and events
• Respond to your comments, questions, and customer service requests
• Understand how you interact with our website and services
• Develop new products and services
• Personalize your experience and deliver content relevant to your interests
• Send you technical notices, updates, security alerts, and administrative messages
• Detect, prevent, and address technical issues, security incidents, or fraudulent activity
• Comply with legal obligations

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: Companies that provide services on our behalf, such as cleaning staff, payment processing, data analysis, email delivery, hosting services, and customer service
• Professional Advisors: Lawyers, accountants, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: When we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or others

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent at any time (where we rely on consent as the legal basis for processing)
• Objecting to our use of your personal information
• Requesting restriction of processing of your personal information
• Requesting transfer of your personal information to you or a third party
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. Please note that some of these rights may be limited where we have compelling reasons to continue processing your information.

6. Cookie Policy

We use cookies and similar technologies to enhance your experience on our website, understand usage patterns, and improve our services.

6.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality Cookies: Enable the website to remember choices you make
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

7. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security procedures to consider appropriate new technology and methods. However, despite our efforts, no security measures are perfect or impenetrable.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

If we transfer your personal information to other countries, we will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

10. Third-Party Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of these third parties before providing any information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on our website or by sending you a notification. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

12. Contact Us

This Privacy Policy is effective as of November 1, 2023.